$10 Flat-Rate Shipping Fee on all Metro Australia orders (within 60kms of CBD).
$30 Flat-Rate Shipping Fee on all Regional Australia orders (outside 60kms of CBD).
To ensure prompt delivery, School Frames uses Australian courier companies.
Most orders will be shipped within 5 days. We will contact you immediately if your order is going to take longer than 5 days to dispatch.
Personalised Frames are custom made and can take up to 4 weeks to build, package and post.
Customer satisfaction is extremely important to us. There is always a small risk when posting fragile items. If your School Frame is damaged during transit, please contact us immediately. We will do our best to fix the issue as quickly as we can.
We take extreme care with postage and handling but we are unable to replace glass. It is not possible to send a sheet of glass through the post. If your glass is damaged, we will promptly refund the cost of the glass and you can purchase another piece locally.
RETURNS & REFUNDS
Our priority is making sure that you love your School Frame.
If you are not completely satisfied with the quality of your School Frame/s, you may return it, within 7 days of the receiving date and we will issue a full refund. Any expenses incurred on returning the School Frame/s will be the responsibility of the customer.