Frequently Asked Questions

Our priority is making sure that you love your School Frame.

If you are not completely satisfied with the quality of your School Frame/s, you may return it, within 7 days of the receiving date and we will issue a full refund. Any expenses incurred on returning the School Frame/s will be the responsibility of the customer.


Yes, School Frames are custom made in Brisbane using Australian Made products.


No, School Frames are made on-site in our picture framing studio.


Yes, but that will incur an extra cost but we are more than happy to provide you with a quote.


Please measure your photo’s carefully before purchasing your School Frame. If your photo’s are a different size, we are able to customise a mat to suit. This will incur an extra cost and we are more than happy to provide you with a quote.


Yes, absolutely, we encourage it. All custom made frames are quoted separately. You are welcome to contact us to discuss your ideas.


We try our best to have your School Frame made and ready for postage within 7 days and will contact you immediately if your School Frame is delayed.

PERSONALISED FRAMES – Personalised Frames are custom made and can take up to 4 weeks to build, package and post.


Yes, you are welcome to collect your School Frame. We are located on the Northside of Brisbane and we are also happy to deliver to Brisbane CBD free of charge (depending on post code).


Yes, we are often asked to display our School Frames and Memorabilia Frames in School retail store’s. Please contact us to find out more information.


No. However, you are welcome to pick your order up, we are located in Bunya, North Brisbane.